Delivery & Returns
HOW MUCH WILL IT COST TO DELIVER THIS ITEM?
Delivery of this item to a UK mainland address (excluding the Scottish Highlands) is £20.00.
This product is classed as an explosive item and must be delivered by a special courier.
HOW QUICKLY WILL MY ORDER ARRIVE?
Our aim is to dispatch all orders placed before 13.00pm on the same day. Any orders placed after that time will be dispatched on the next working day. For UK mainland deliveries (excluding Scottish Highlands), you should receive your order the next working day after we despatch.
We will send you a notification email when your order has been dispatched.
We always try our best to dispatch every order following the above guidelines, however during extremely busy periods, dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.
HOW CAN I TRACK THE STATUS OF MY ORDER?
You will receive an email to confirm we have received your order. You will also receive an email to let you know when your order has been dispatched.
Unfortunately, our couriers who deliver our explosive items do not provide a tracking facility for the recipient. However, if you need to track your parcel we are more than happy to do this for you.
WILL I NEED TO SIGN FOR MY ORDER?
Yes, you will need to sign for your parcel due to the nature of the product that it contains.
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
If any item you receive from us arrives damaged, please contact us on 01132 569 163 / 01132 565 167 or email us at firstname.lastname@example.org as soon as possible . We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
WHAT IF I WANT TO RETURN AN ITEM?
Please click here to read our returns policy.
I LIVE OVERSEAS, HOW MUCH WILL IT COST TO DELIVER THIS ITEM?
Please note only orders for UK delivery may be placed online. We are able to ship some items overseas. If you are an overseas customer please contact us on 01132 569 163 / 01132 565 167 or email us at email@example.com with a list of items you are interested in, include your name and full address so that we may calculate a delivery charge for you.