Returning New Items
If for any reason you are unhappy with a new item that you have received from us please inform us as soon as possible. If there is a fault with the item or it is damaged we will replace the item for you. If the item is not as described we will be happy to offer a refund or replacement. Please ensure that you contact us within 48 hours of receiving the item(s).
Returning Antique Items
We understand that when viewing antique items on a mail order website it can be difficult to evaluate the item. We try and be as accurate as possible when describing the antique items that we have for sale. If for any reason you are unhappy with an antique item we will offer a full refund for the item excluding postage. If the antique is faulty or damaged we will offer a full refund for the item and postage.
In all instances please call us before returning an item.
Returns should be sent to:
Returns Dept, Henry Krank & Company Limited, 100-104 Lowtown, Pudsey, West Yorkshire, LS28 9AY, UK
Fax: 01132 574 962 Email: email@example.com